3 Ways To Get And Keep Your Chiropractic Patients
Are you trying to get more patients into your chiropractic practice? While you can be an outstanding caregiver, it isn't going to mean much if you can't retain your patient base. There are many things you can do to help build up your customer service and keeping your patients coming back time after time:
Make Your Patients Feel Important
One of the best things any doctor or medical professional can do is to make their patients feel important. The last thing any patient wants to feel like is an inconvenience. When you are discussing the issues patients have regarding their chiropractic care, it is important that you take the time to thoroughly explain the meaning behind what you are talking about. Sometimes, chiropractic care can be quite confusing, especially when you begin talking about skeletal structure and the different vertebrae. Try to help your patients understand what you are talking about by putting it in terms that understandable for them.
Take Patient Scheduling Seriously
Patients who aren't scheduled right away may have a difficult time coming back for another treatment. They get busy and can sometimes forget to schedule their next appointment. To help the patients with making their appointments, you may want to implement a self-service system that allows them to make their next appointment themselves. These systems are quite advanced and provide the opportunity for the patient to identify specifically what part of the body is bothering them. Then, have your staff follow up with patients via phone. This extra level of customer service is highly favored by patients.
Offer Specials
Another great way to get patients in the door and happy is to offer occasional specials. Unlike in traditional medical practices, chiropractic care may not always be covered as well by insurance. In many cases, people are paying for their chiropractic care out-of-pocket. Because of this, you may want to offer a special to them to help offset some of the costs. You may want to offer a free consultation, a free adjustment, or whatever you think will get your patients in the office as often as possible.
Getting your chiropractic practice going is just one step towards success. The key is to get patients in the door and keeping them happy and ready to come back. Make sure you are very clear with your staff how important positive customer service is to the practice so that everyone knows to treat patients with the highest level of care. For more tips and information about running your practice smoothly, check out products like the Chirocode Deskbook.
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